Return-to-Base
Send the faulty device in, we diagnose, repair and warranty it, then ship it back — insured and tracked both ways.
- Insured collection & return
- Component-level repair
- Loan stock options to bridge gaps
Repair · Warranty · Maintenance
Expert repairs.
Guaranteed support.
Keep your IT performing — and looking — at its best. Our skilled engineers deliver component-level diagnostics and fast, reliable repairs, including same-day solutions where available. We manage OEM warranty repairs, out-of-warranty repairs and full refurbishment, with both return-to-base and onsite services. Every completed device is professionally cleaned, re-packaged and fully warrantied — giving you complete confidence.
Want the warranty admin gone entirely? Swift Assist adds maintenance, accidental-damage and OEM-claim cover on top — for any device, from 12 to 72 months.
ComponentLevel diagnostics
OEMWarranty management
Same-daySolutions available
WarrantiedEvery repair
The Repair Journey
From diagnosis to delivery.
A clear, tracked path from the moment a fault is raised to a tested, warrantied device back in your user's hands.
01 · Fault Raised
Logged in seconds
Users or your IT team raise a fault through the portal or UK-based Service Desk, with clear fault reporting captured from the start.
UK Service Desk & portal
02 · Diagnosed
Component-level diagnostics
Skilled engineers run component-level diagnostics to find the real fault — not just swap the obvious part — so it's fixed once, properly.
Root-cause, not part-swapping
03 · Repaired or Swapped
OEM or out-of-warranty
We manage the OEM warranty claim where one exists, or carry out the out-of-warranty repair ourselves with genuine parts. Devices on a Swift Assist contract are covered either way — including accidental damage.
Full OEM warranty management
04 · Tested & Warrantied
Tested. Trusted.
Every repair is tested and quality-assured, then warrantied — so the fix is guaranteed and the device is genuinely ready to go.
Warranty on every repair
05 · Refurbished & Ready
Cleaned & presentation-perfect
Our refurbishment process focuses on presentation as well as performance — every device is professionally cleaned and securely re-packaged, so it arrives in excellent condition and ready for immediate use.
Cleaned · re-packaged · ready
06 · Returned
Back next business day
The repaired device returns to base or to the user's desk — insured, tracked and, where it matters, next-business-day.
Return-to-base or onsiteService Models
However you need it covered.
Pick the model that fits your estate — or mix them. Each one is delivered and managed by our UK-based team.
Onsite
Engineers come to you for fixes that are faster done in place — minimising downtime and disruption for the user.
- Desk-side & onsite repair
- Faster turnaround, less shipping
- Ideal for fleets & key users
Warranty Management
We take the OEM warranty admin off your team — logging, tracking and chasing claims so you don't have to.
- End-to-end OEM claim handling
- Out-of-warranty repair options
- Clear fault reporting & status
SWIFT ASSIST
Warranty claims, off your desk.
Swift Assist operates alongside these Breakfix services as a value-added solution, applicable to any device in your IT estate — covering routine maintenance through to complex hardware repairs, including faults caused by consumer damage. The goal is simple: keep systems fully operational, with minimal downtime.
Maintenance cover
Cover for any device, from 12 to 72 months. Take over an expired OEM warranty, or run alongside it to cover the elements the OEM warranty excludes.
- 12–72 month terms
- Takes over expired OEM warranty
- Or covers what the OEM won't
Accidental damage cover
Equipment protected from the unforeseen — drops, spills and exposure to extreme temperatures that would otherwise lead to a costly repair.
- Drops, spills & extreme temperatures
- Consumer-damage allowance included
- Prioritises device availability
Greensafe Intelligence Network
Supported inventory processes and a customer Decision Tree automate cover for purchases based on age — removing the hassle of manual warranty management.
- Supported inventory processes
- Customer Decision Tree
- Cover automated by device age
01
Support serviceFor customers with an existing replacement programme — we take on diagnosis and repair, you keep your logistics. No collection or delivery required from us.
02
End-to-endComprehensive logistics and repair. We collect the faulty device, repair it and return it user-ready — the whole chain managed by Greensafe.
A percentage of consumer damage is included within all contracts — every offering encompasses a portion of agreed fixes that fall under the contract's coverage, prioritising device availability and restocking so users get back up and running fast.
What's Included
Repair, restore, reassure.
Component-level diagnostics & repair
Full OEM warranty management
Out-of-warranty repairs with genuine parts
Return-to-base or onsite engineering
Same-day solutions where possible
Warranty on every completed repair
UK-based Service Desk & clear reporting
Loan stock to keep users productive
Full refurbishment — professionally cleaned & presentation-ready
Secure re-packaging for safe return
Refurbishment photos available on the customer portal
Vinyl & cosmetic upgrades on request
Swift Assist maintenance & accidental-damage cover, 12–72 months
Repaired once. Protected always.
ComponentLevel diagnostics
OEMWarranty managed
Same-dayWhere possible
100%Repairs warrantied
DiagnosticsOEM WarrantyOut-of-WarrantyReturn-to-BaseOnsiteLoan StockUK Service DeskSwift Assist
Delivered across the UK and Europe.
Same service, same standard — managed from our Kidderminster HQ and our dedicated Utrecht hub, with secure European fulfilment and none of the post-Brexit red tape.
Kidderminster · UK HQ
Utrecht · EU Hub
Diagnose · Repair · Warranty
Devices going wrong?
Tell us your estate and fault volumes, and we'll put together a repair, warranty and maintenance service that keeps your users working.
Looking for ongoing cover rather than one-off repairs? Explore Swift Assist