Warranty claims, off your desk.
Swift Assist takes maintenance and complex hardware repairs off your IT team — from routine fixes to component-level faults, with a consumer-damage allowance built into every contract and a warranty on every completed repair. Minimal downtime, business uninterrupted.
Swift Assist
Component-Level Repair Lab
From fault to
fixed, fast.
Every device in your estate, restored to a user-ready condition — diagnosed, repaired, quality-assured and warranty-backed. Run it as a support service alongside your own logistics, or hand us the whole chain end to end.
A fault is raised
A device fails — whether it's a routine issue or a complex hardware fault, in or out of OEM warranty. It's logged into Swift Assist and the claim leaves your IT team's hands for good.
Diagnosed with precision
Advanced support systems give our engineers clear, accurate insight into the exact fault — so the right fix happens first time, with full transparency on what was wrong.
Logistics, if you want them
Already run a replacement programme? Keep it — we just handle the repair. Or hand us the whole chain: we collect the faulty device and return it user-ready, fully managed.
Repaired by skilled engineers
Highly skilled engineers carry out the fix to exacting standards — routine maintenance through to complex, component-level hardware repair. Every completed repair carries a warranty.
Restored & returned
Quality-assured and restored to a user-ready condition, the device is back in your user's hands — next-business-day, with its life prolonged and downtime kept to a minimum.
Pick the model
that fits your estate.
Swift Assist operates alongside Greensafe's Breakfix services as a value-added solution, applicable to any device in your IT estate — delivered in whichever of two formats suits how you already work.
Support service
For customers who already run a replacement programme. We take on the diagnosis and repair while you keep your existing logistics — no collection or delivery required from us.
- Slots straight into your current process
- No logistics overhead from Greensafe
End-to-end
A comprehensive logistics and repair service. We collect the faulty device, repair it and return it user-ready — the whole chain managed by Greensafe, start to finish.
- Collection, repair and return, fully managed
- One point of contact for the entire claim
Cover that goes
beyond the OEM.
Maintenance and protection for any device, automated by the Greensafe Intelligence Network so there's nothing to chase manually.
Maintenance cover
Cover for any device, from 12 to 72 months. Take over an expired OEM warranty, or run alongside it to cover the elements the OEM warranty excludes.
Accidental damage cover
Equipment protected from the unforeseen — drops, spills and exposure to extreme temperatures that would otherwise lead to a costly repair.
Greensafe Intelligence Network
Supported inventory processes and a customer Decision Tree automate cover for purchases based on age — removing the hassle of manual warranty management.
Why teams
hand it to us.
Streamlined operations
Warranty-claim management disappears. Your IT staff stay focused on the work that moves the business — not chasing OEMs and tracking faults.
Cost-effective
Competitive pricing against OEM service contracts — reducing operational expense without compromising on quality or turnaround.
Peace of mind
Next-business-day service and comprehensive, contract-tailored coverage. Devices — and the people who rely on them — back up and running fast.
More than
a repair desk.
Swift Assist exists to keep your IT systems fully operational with minimal downtime. Its goal is simple: repair every device and restore it to a user-ready condition, prolonging the life of the asset.
Skilled engineers, quality repairs — backed by a warranty on every completed repair, to standards Greensafe is proud of
Advanced support systems — clear, accurate insight into every identified fault, with full transparency
Consumer damage included — a percentage built into every contract, prioritising device availability and restocking
Prolongs asset life — repair and reuse instead of replace, alongside Greensafe's Breakfix and circular services
Component-level repair
Take warranty claims
off your team for good.
Tell us about your estate and we'll tailor a Swift Assist contract around it — support-only or fully managed, with the cover your devices actually need.