Privacy Policy

This privacy policy explains how GreensafeIT Limited ("Greensafe", "we", "us" or "our") collects, uses, shares and protects your personal data when you visit our website, contact us, or use our services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

GreensafeIT Limited is the data controller for the personal data described in this policy.

2. The personal data we collect

Depending on how you interact with us, we may collect and process:

• Contact details — your name, company, email address and telephone number, for example when you complete our contact form or email us.
• Enquiry content — the message and any information you choose to include when you get in touch.
• Service data — information needed to deliver our services to your organisation, such as asset, deployment and logistics details provided by our business customers.
• Technical data — limited information about your device and browser (such as approximate location, browser type and pages visited) where cookies or similar technologies are used. See our Cookie Policy for details.

We do not intentionally collect special category data through this website. Please do not include sensitive personal information in enquiry messages.

3. How and why we use your data

We use personal data only where we have a lawful basis to do so under UK GDPR:

• To respond to enquiries and provide information you request — on the basis of our legitimate interests in answering and managing business enquiries, or to take steps at your request before entering a contract.
• To provide and manage our services — where necessary for the performance of a contract with your organisation.
• To operate, secure and improve our website — on the basis of our legitimate interests in running a safe, effective website.
• To comply with legal and regulatory obligations — where we are required to by law.
• For marketing communications — only where you have given consent, or where permitted under our legitimate interests to existing customers. You can opt out at any time.

4. Sharing your data

We do not sell your personal data. We may share it with:

• Trusted service providers who process data on our behalf (for example IT, hosting, email delivery and logistics partners), under written agreements that require them to protect it. [confirm processors]
• Professional advisers, regulators or law enforcement where we are legally required or permitted to do so.
• A successor entity in the event of a business reorganisation, merger or sale.

5. International transfers

We operate primarily in the UK, with a hub in Utrecht, the Netherlands. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place (such as UK adequacy regulations or International Data Transfer Agreements).

6. How long we keep it

We keep personal data only for as long as necessary for the purposes set out above, to meet legal, accounting or reporting requirements, and to resolve disputes. Enquiry data is typically retained for no longer than is needed to handle your request and any related business relationship. [confirm retention periods]

7. How we protect your data

We maintain appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse or alteration, and we regularly review these measures.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to erase your data in certain circumstances;
• Restrict or object to our processing;
• Request portability of certain data;
• Withdraw consent at any time where we rely on it.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by law.

9. Complaints

If you have concerns about how we handle your data, please contact us first so we can help. You also have the right to complain to the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.

10. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised "last updated" date.

Questions about this policy or your data? Email [email protected] or call 01527 877 717.